Step 03 — AI Redesign

How will humans and AI deliver this work?

For each activity, choose how the work will be done. Each mode counts as a share of today's time — a simple rule of thumb, so every team is measured the same way. These are hypotheses to test, not decisions.

Human-led

People do most of the work; AI plays little or no part. Facilitation, workshops, negotiations, sensitive conversations.

Counts as the same time as today

Human + AI

People drive and lead; AI helps a lot — drafting, analysing, summarising.

Counts as about 70% of today's time

AI-led

Agentic work: AI agents do the work; people review, supervise and make the decisions.

Counts as about 40% of today's time

Wherever AI informs decisions about people or customers, keep a named person accountable, check results for errors and bias, and be open about where AI is used. Some uses — like hiring or performance decisions — count as high-risk under the EU AI Act.

Recruitment

3 FTE today · 6 activities

ActivityFuture work modeHours / week

Define hiring needs

15% of time today

18 h → 12.6 h

Source candidates

25% of time today

30 h → 12 h

Screen applications

20% of time today

24 h → 16.8 h

Assess candidates

15% of time today

18 h → 12.6 h

Coordinate hiring

15% of time today

18 h → 7.2 h

Select and close

10% of time today

12 h → 12 h

Workload today

120 h / week

Future workload

73.2 h / week

Potential capacity released

46.8 h / week

FTE equivalent

~1.17 FTE

Employee Development

1 FTE today · 5 activities

ActivityFuture work modeHours / week

Identify learning needs

20% of time today

8 h → 5.6 h

Design learning programmes

25% of time today

10 h → 7 h

Deliver training

25% of time today

10 h → 10 h

Answer learning questions

15% of time today

6 h → 2.4 h

Track and report progress

15% of time today

6 h → 2.4 h

Workload today

40 h / week

Future workload

27.4 h / week

Potential capacity released

12.6 h / week

FTE equivalent

~0.32 FTE

Performance Management

0.5 FTE today · 5 activities

ActivityFuture work modeHours / week

Set goals and plan the cycle

15% of time today

3 h → 2.1 h

Collect feedback

20% of time today

4 h → 1.6 h

Calibrate ratings

20% of time today

4 h → 4 h

Coach managers

25% of time today

5 h → 5 h

Report and analyse

20% of time today

4 h → 1.6 h

Workload today

20 h / week

Future workload

14.3 h / week

Potential capacity released

5.7 h / week

FTE equivalent

~0.14 FTE

Employee retention

0.3 FTE today · 4 activities

ActivityFuture work modeHours / week

Engagement survey management

30% of time today

3.6 h → 2.5 h

Wellbeing program management

30% of time today

3.6 h → 2.5 h

Career path clarity projects, support for managers

20% of time today

2.4 h → 1.7 h

Talking with people and career coaching

20% of time today

2.4 h → 2.4 h

Workload today

12 h / week

Future workload

9.1 h / week

Potential capacity released

2.9 h / week

FTE equivalent

~0.07 FTE

Across all value streams (saved)

~1.70 FTE potential capacity released

4.80 FTE of work today → 3.10 FTE in the future — 35% of today's human effort released. Potential capacity, not headcount savings — what it goes to is decided in the next steps.

Continue to Future Work →