Step 02 — Work

What work creates that value?

For each value stream, list the 5–7 major work activities and how the team's time splits across them today. Map the work — not people or job titles.

Across all value streams: 4.80 FTE — this should match the team's real size. If the same people work on several streams, split their time between them, and keep each activity in one stream only.

Recruitment

Attract, assess and hire the right talent to meet business needs.

FTE spent on this todayShare of the team's time, e.g. 3 people × 70% = 2.1= 120 h a week at 40 h per FTE

Work activity	Share of time	Hours / week
	%	18 h
	%	30 h
	%	24 h
	%	18 h
	%	18 h
	%	12 h
	100%	120 h

Employee Development

Help people grow the skills the business needs.

Work activity	Share of time	Hours / week
	%	8 h
	%	10 h
	%	10 h
	%	6 h
	%	6 h
	100%	40 h

Performance Management

Set goals, give feedback and recognise performance fairly.

Work activity	Share of time	Hours / week
	%	3 h
	%	4 h
	%	4 h
	%	5 h
	%	4 h
	100%	20 h

Employee retention

Keep good people by improving engagement, wellbeing, pay fairness and career paths.

Work activity	Share of time	Hours / week
	%	3.6 h
	%	3.6 h
	%	2.4 h
	%	2.4 h
	100%	12 h

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