Step 02 — Work

What work creates that value?

For each value stream, list the 5–7 major work activities and how the team's time splits across them today. Map the work — not people or job titles.

Across all value streams: 2.00 FTE — this should match the team's real size. If the same people work on several streams, split their time between them, and keep each activity in one stream only.

Client feature delivery

Turning client and product requests into working features that customers can use.

FTE spent on this todayShare of the team's time, e.g. 3 people × 70% = 2.1= 80 h a week at 40 h per FTE

Work activity	Share of time	Hours / week
	%	8 h
	%	9.6 h
	%	26.4 h
	%	16 h
	%	6.4 h
	%	8 h
	%	5.6 h
	100%	80 h

Safe releases

Getting finished work live smoothly, with deployments that work without disrupting customers.

FTE spent on this todayShare of the team's time, e.g. 3 people × 70% = 2.1Add the FTE to see hours — capacity is calculated from it

Work activity	Share of time	Hours / week
	%	—
	0%	—

Shares add up to 0% — aim for 100%. Anything unmapped is treated as unchanged.

Product quality

Finding and fixing bugs so what customers use works reliably and as expected.

FTE spent on this todayShare of the team's time, e.g. 3 people × 70% = 2.1Add the FTE to see hours — capacity is calculated from it

Work activity	Share of time	Hours / week
	%	—
	0%	—

Shares add up to 0% — aim for 100%. Anything unmapped is treated as unchanged.

Infrastructure and server health

Keeping servers and underlying systems stable, secure and ready for demand.

FTE spent on this todayShare of the team's time, e.g. 3 people × 70% = 2.1Add the FTE to see hours — capacity is calculated from it

Work activity	Share of time	Hours / week
	%	—
	0%	—

Shares add up to 0% — aim for 100%. Anything unmapped is treated as unchanged.

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